Terms of Service
Last updated: 11 November 2026
These terms apply to the use of dakio.in and the Dakio voice agent platform (“the Service”). By using the Service you agree to them. Business customers may also sign an order form; if it conflicts with these terms, the order form applies.
The Service
Dakio builds and runs AI voice agents that make and answer phone calls for businesses. Features, languages and integrations depend on your plan.
Your responsibilities
You must have the right to call the people you contact, follow TRAI regulations, do-not-disturb rules and calling hours, and get any consent required by law. You are responsible for the accuracy of the information your agent gives, such as prices and timings. You must not use the Service for spam, fraud, harassment or any unlawful purpose.
Numbers and KYC
Phone numbers are provided by us through licensed telecom partners and need completed KYC before they go live. Numbers remain ours and may be reclaimed if your account ends.
AI limitations
AI agents can make mistakes or misunderstand callers. Review call logs, set clear escalation rules, and do not rely on an agent for medical, legal or emergency decisions.
Fees and payment
Fees are set out in your quote or rate card. Usage is billed per minute from a prepaid wallet unless agreed otherwise. Calls may stop when the wallet balance reaches zero. Prices exclude GST.
Data
You own your business data and your callers’ data. We process it to provide the Service, as described in our Privacy Policy.
Suspension and termination
We may suspend accounts that break these terms or the law. Either party may end the Service with notice as set out in the order form.
Liability
The Service is provided on an “as is” basis. To the extent the law allows, our total liability is limited to the fees you paid in the three months before the claim.
Governing law
These terms are governed by the laws of India, and courts in Kolkata have jurisdiction.