Privacy Policy

Last updated: 11 November 2026

This policy explains how Dakio (“we”, “us”) collects and uses personal data through dakio.in and the Dakio voice agent platform. We follow the Digital Personal Data Protection Act, 2023.

What we collect

From website visitors: the details you enter in our demo form — name, business name, mobile number, email, industry, language and message.

From our business customers: account details, billing details and the information you give us to build your voice agent.

From people who call or are called by a Dakio agent: the phone number, call recording, transcript, call summary and any details shared during the call. We process this on behalf of the business that runs the agent.

Why we use it

To contact you about a demo you requested, to provide and improve our service, to bill customers, to meet legal requirements, and to keep the platform secure. We do not sell personal data.

Calls handled by Dakio agents

Each agent tells callers that the call may be recorded. The business that runs the agent decides why calls are made and how long recordings are kept. Questions about a specific call should go to that business, or to us at the address below.

Who we share it with

Service providers who help us run Dakio, such as cloud hosting, speech and voice technology, telephony and messaging providers. They may only use the data to provide their service to us. We also share data when required by law.

How long we keep it

Demo enquiries are kept for up to 12 months. Call data is kept for the period set by the business customer, then deleted. Billing records are kept as required by Indian law.

Your rights

You can ask to access, correct or erase your personal data, withdraw consent, or raise a grievance. Write to us and we will respond within a reasonable time as required by law.

Security

We use encryption in transit, access controls and secure cloud infrastructure to protect personal data.

Contact and grievance officer

Email contact@dakio.in. Dakio, Kolkata, West Bengal, India.

Changes

We may update this policy. The date at the top shows the latest version.